Last updated: December 2024

At Koh Samui Experiences, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services. By using our site or services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and other contact details.
  • Payment information (e.g., credit card details) for bookings.
  • Information you provide when making inquiries or filling out forms on our website.

b. Non-Personal Information

  • Browser type, device type, and IP address.
  • Usage data, such as pages visited, time spent on the site, and referring websites.

c. Sensitive Information

  • In specific cases (e.g., group bookings), we may collect dietary restrictions, health-related preferences, or special requests to enhance your experience. This information is only collected with your explicit consent.

2. How We Use Your Information

We use your information for the following purposes:

  • To process bookings and payments.
  • To communicate with you regarding your reservations and inquiries.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations or protect against fraud.
  • To send promotional offers or newsletters (with your consent).

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Trusted third-party providers (e.g., payment processors, tour operators, or event vendors) to fulfill your booking.
  • Legal authorities if required by law or to protect our rights.
  • Analytics services to analyze site usage and improve functionality (e.g., Google Analytics).

4. International Data Transfers

As a global business, your information may be transferred to servers outside your country of residence. We ensure such transfers are compliant with applicable laws (e.g., GDPR’s Standard Contractual Clauses).

5. Your Rights

Depending on your location, you have rights regarding your personal data:

  • Access & Rectification: Request access to your data or correct inaccuracies.
  • Data Portability: Receive a copy of your data in a portable format.
  • Erasure: Request deletion of your data unless we have a legitimate reason to retain it.
  • Opt-Out: Unsubscribe from marketing emails at any time.

To exercise these rights, please contact us at hello@kohsamuiexperiences.com

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. By using our site, you agree to our use of cookies.

You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.

8. Security Measures

We prioritize protecting your data. Our website uses encryption (e.g., SSL) and other measures to safeguard your information. However, no method of transmission over the internet is 100% secure.

9. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with a new “Last Updated” date. Continued use of our site implies acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: hello@kohsamuiexperiences.com